Privacy policy
Privacy Policy
Ginox Steel respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
When you interact with our website or place an order, we may collect:
- Contact information: name, email address, phone number, WhatsApp number, delivery address
- Order information: products purchased, order value, payment method, delivery preferences
- Website usage: pages visited, time on site, device type, browser, IP address, referral source
- Communications: messages sent via WhatsApp, contact form, or email
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order, delivery, and any questions
- Provide customer service and after-sales support
- Send you information about new products or offers (only if you opt in)
- Improve our website and product offering
- Comply with legal obligations
3. WhatsApp Communication
Our primary channel for customer communication is WhatsApp. When you message us or we message you via WhatsApp, that conversation is subject to WhatsApp's own privacy policy in addition to ours. We use WhatsApp to confirm orders, arrange deliveries, provide support, and respond to enquiries.
4. Third-Party Services
Our website uses the following third-party services which may collect data:
- Shopify — our e-commerce platform, which processes orders and stores customer data securely
- Google Analytics — measures website traffic anonymously
- Meta Pixel — tracks website conversions for our Facebook and Instagram advertising
- Payment processors — we do not store your card details; payments are handled by our processor
Each of these services has its own privacy policy and handles data according to its own standards.
5. Cookies
Our website uses cookies to remember your preferences, keep items in your cart, and understand how you use the site. You can disable cookies in your browser settings, but some features of the site may not work correctly if you do.
6. Sharing Your Information
We do not sell your personal information. We share it only in the following situations:
- With our delivery partners, to arrange delivery of your order
- With our payment processor, to process your payment
- With our website and analytics providers (Shopify, Google, Meta), as listed above
- When legally required (court order, law enforcement request)
7. Data Retention
We keep your order information for as long as necessary to fulfill our warranty obligations and comply with Lebanese tax and business record-keeping requirements — typically 5 years from the date of order.
8. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request that we correct any inaccurate information
- Request that we delete your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us on WhatsApp: +961 03 474 886
9. Security
We take reasonable steps to protect your information, including using a secure (HTTPS) website, a reputable e-commerce platform (Shopify), and limiting access to your data to only those team members who need it to serve you.
10. Children
Our website and products are not directed at children under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this policy from time to time. The current version is always available on this page.
12. Contact
Questions about your privacy or this policy?
WhatsApp: +961 03 474 886
Showroom: Dekwene–Mkalles Road, Lebanon
Last updated: August 2026